The Client has the right of withdrawal on the contract, without any penalty and without specifying the reason, within 14 days from the reception of the items.
This right is only reserved to individuals (consumers) and it can not be exercised from a legal person and from individuals who act with purposes related to their professional activity.
To exercise the right of withdrawal, the Client may send an e-mail, PEC or fax to: Scatola del Tempo S.r.l. - Via Don Luigi Sturzo n. 65, 22066 Mariano Comense (CO) – Italy – e-mail: email@example.com - Fax: +39 031 360 180
The costs of the product return are totally chargeable to the customer, who for that reason could choose if he thinks fit, the more suitable means, provided that reliable.
Scatola del Tempo S.r.l. will refuse any items returned for what the customer has not already paid the costs of return.
The right of withdrawal totally decays if the returned item is not complete, that is to say:
- lack of original packaging
- lack of important parts of the item (accessories)
- damage of the item due to other causes than the transport
- item used
- item tampered
As the items will be valued in their integrity, Scatola del Tempo will refund the value of the returned items as soon as possible: the refund will be made within 15 days since the receipt of the withdrawal communication.